WaitApp | Roja Replaces Restaurant Pagers with WaitApp


WaitApp by mobully

Roja Replaces Restaurant Pagers with WaitApp

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“The WaitApp has been extremely useful for us. We used to use only a handwritten system and we had pieces of paper everywhere with guest preferences. It was a mess. Then we got pagers. The pagers were being taken from the restaurant or being returned from people’s purses and you could just see this tower of pagers being depleted.

So to replace pagers, we got the WaitApp. People were a little unsure of it at first to get a text message page. But we worked with our guests to understand how it worked and now they love it!

Now a lot of our guests just come up to us and let us know they are in our text message paging system and since WaitApp remembers all of the guest’s data our hosts can quickly address them by their first name and make them feel at home.

We are located in a busy shopping district. Before we replaced pagers with WaitApp, none of our guests could leave the restaurant. So now, when we are on a 45 minute wait, which we often are, it’s great to be able to tell someone that we can take your name and send you a text message and you can walk around and we’ll text you in 30 minutes and you can sit right down. That was huge for us.

The host stand has gotten way more organized. We have a host

that does entry on both floors of our restaurant and a host that seats guests. We use the custom templates in WaitApp to tell them what host stand to visit which also helps to free up our hosts by keeping guests from going to the wrong host stand.

We also take reservations and WaitApp helps us to better manage that as well. The hosts can better focus on the guest because WaitApp automatically them of their reservation time with a text message. Everyone knows their role and it has streamlined our seating process and overall just improved our guest experience.

Any restaurants wanting to replace their current paging system should use WaitApp. It streamlines everything and makes the host stand more efficient.”

Ryan Heimes
General Manager
Roja Mexican Grill – Old Market

 

 

 

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